Privacy Policy | houseofluck Official Casino Platform

Introduction and Scope

This Privacy Policy describes how houseofluck collects and handles your personal information when you use our website and services. This policy applies exclusively to users residing in the Philippines.

Please note that this policy does not cover any third-party websites or external services that you may visit after leaving our platform. We encourage you to read the privacy policies of any external sites you interact with.

Personal Information We Collect

To provide a secure and compliant gaming environment, we collect the following categories of data:

• Account and Identity Data: Name, date of birth, email address, and phone number to establish your account and verify your identity.
• Verification Documents: Government-issued identification and proof of address used for Know Your Customer (KYC) compliance.
• Payment Data: Payment method details and transaction history to facilitate deposits and withdrawals.
• Gaming Activity: Records of games played, bets placed, and winnings to detect patterns and ensure fair play.
• Technical Data: IP address, browser type, device identifiers, and operating system to optimize performance and prevent multi-accounting.
• Support Communications: Records of your interactions with our support team to resolve queries and improve service.

How We Collect Data

We gather information through three primary channels:

• Directly from You: Information you provide during registration, KYC verification, and while contacting support.
• Automatically: Data collected via cookies and server logs when you navigate our platform.
• Partner Providers: Information from our partner payment processors and identity verification services to ensure transaction security.

Why We Use Data

Your data is used strictly for the following purposes:

• Managing your account and maintaining the stability of our services.
• Processing financial transactions including deposits and withdrawals.
• Verifying your identity and ensuring you meet the legal age requirement.
• Preventing fraud, money laundering, and the creation of duplicate accounts.
• Personalizing your gaming experience and displayed content.
• Fulfilling legal and regulatory obligations applicable to gambling operators in the Philippines.
• Sending marketing updates, but only if you have explicitly provided your consent.

When We Share Data

We do not sell your personal data to third parties. We only share information when necessary:

• Service Providers: With payment processors, identity verification agencies, and technical infrastructure providers.
• Legal Requirements: With relevant authorities if required by law to prevent crime or comply with legal mandates.

How We Protect Data

We employ robust technical safeguards to protect your information:

• Use of industry-standard encryption for data in transit.
• Strict internal access controls to ensure only authorized personnel handle sensitive data.
• Isolation of payment data to prevent unauthorized access.
• Continuous monitoring of our systems to detect and mitigate security threats.

Cookies and Tracking

We use cookies to enhance your user experience and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

You have the following rights regarding your personal data:

• Access and Correction: Request a copy of your data or correct inaccuracies.
• Deletion: Request the removal of your personal data.
• Portability: Request a transfer of your data to another service.
• Objection: Object to the processing of your data or withdraw consent for marketing.

To exercise these rights, please contact our support team via the channels available on this site. Note that certain data must be retained even after account closure to comply with gambling and anti-money laundering regulations.

How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we keep the data only for the duration required by applicable law in the Philippines to satisfy legal, tax, and regulatory obligations.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be terminated immediately and any funds will be handled according to our legal guidelines. Parents or guardians who suspect a minor is using the platform should report this immediately through our support channels.

Cross-Border Transfers

To provide our services, some of our technical and verification providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are applied to maintain the security and confidentiality of your data during the transfer.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page. We recommend checking the "Last Updated" date at the top of the page periodically to stay informed.

Contact Us

If you have any questions or concerns regarding your privacy or how your data is handled, please contact our support team via the channels available on the Support Page.